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Store Policies / Delivery

Your Statutory rights are not affected by any of the following store policies.

Delivery Information

Most UK Mainland orders are sent using either Royal Mail or TNT on a first class service.

European deliveries are sent via TNT or Royal Mail Parcelforce and take approx 3-7 days to arrive.

USA deliveries are sent via TNT or Royal Mail Parcelforce and take approx 5-10 days to arrive.

Austalian deliveries are sent via TNT or Royal Mail Parcelforce and take approx 5-10 days to arrive.

Costs are based on total consignment and are detailed below.

UK Mainland delivery FREE for all orders over £75.00

UK Zone 1

England, Wales and Mainland Scotland

£5.49

UK Zone 2

Scotland Highlands & Islands, Isle of Man and Channel Islands

£8.95

UK Zone 3

Northern Ireland

£7.95

UK Zone 4

Republic of Ireland

£9.95

Please note we only deliver to the European Union countries listed below.

European Zone 1

Belgium, France, Germany, Luxembourg and Netherlands

£14.95

European Zone 2

Austria, Denmark, Liechtenstein and Switzerland

£19.95

European Zone 3

Czech Republic, Italy, Slovakia, Spain and Malta

£29.95

European Zone 4

Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden

£34.95

Please note we only deliver to the Worldwide countries listed below.

USA Zone 1

USA

£59.95

USA Zone 2

Hawaii

£69.95

Australia Zone 1

Australia

£49.95

Returns and Refund Policy

If you have a problem, or are unhappy with your purchase, then we will put the matter right.

Goods are refunded within 30 days and we will gladly replace the item or offer a full refund for it. If we have made a mistake, we'll also refund the delivery charges.

We regret that we are unable to accept returns of items that have been obviously worn and/or washed. Otherwise, we accept returns of complete products, unused and in an "as new" condition, including the packaging.

Safe & Secure

For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Please return all items to the address below:
Moto-Passion
Central Garage
Water Street
Rochdale
Lancashire
OL16 1UH
ENGLAND

When do I get my refund once I've returned an item?

Goods are refunded within 30 days. The refund will be credited to the payment card account.

Ordering Online

We want you to be confident about shopping with Moto-Passion. Because of this we take Internet security very seriously. Below are a few of the ways in which we safeguard your personal information and make shopping on our website completely safe and secure for our customers.

Payments

All payments made online are handled by Royal Bank of Scotland Streamline and RBS WorldPay portals with Visa and MasterCard online verification. RBS take security very seriously indeed - including remote data storage, state-of-the-art encryption and constant enhancements.

Your card and account details are captured on RBS secure servers, so you don't have to worry about online security.

To pay over the telephone

Have your complete order ready and call customer services on +44(0)844 412 7095 and we’ll process your order for you.

To pay by cheque

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Personal Information and Safety

Unlike a lot of other Internet retailers we do not just encrypt your payment details. Whenever you enter personal information on our website, you can be sure that you are on a secure connection. This means that any information you provide is encrypted at all times during transmission and cannot be viewed by anyone else.

Before you enter any personal information on any website you should always make sure you are on a secure connection. To do this, simply look for the Secure Padlock near the bottom right corner of your browser window on the payment page and also ensure the address of the page you are on starts with https not just http.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.